Return and Refund Policy

Last updated: 23.07.2026

1. General Provisions

At HAMACHI DOOEL, we strive to provide quality products and an excellent user experience. If you are not completely satisfied with your order, you can request a product return in accordance with the terms outlined in this Policy, as well as in accordance with the applicable laws of the Republic of North Macedonia for consumer protection.

2. Right of Return

If you have purchased a product through our online store, you have the right to return the product within 14 days from the day of receipt, without stating a reason, provided that:

the product has not been used;
it is in its original condition;
it contains all original tags, accessories, and packaging;
you provide proof of purchase (fiscal receipt or order confirmation).

3. Non-Returnable Products

Returns are not possible for:

products damaged due to improper use;
products without original packaging or tags;
products showing signs of use;
products made or ordered according to customer specifications;
products for which, by law, there is no right of withdrawal from the contract.

4. Return Procedure

If you wish to return a product:

Contact us using the information provided on our Contact page.
State the order number and the reason for the return (if you wish).
After receiving the instructions, send the product to the specified address.

The costs for returning the product are borne by the buyer, unless the product was delivered incorrectly or has a manufacturing defect.

5. Refund

Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of the refund.

If the request is approved, the funds will be returned via the same payment method used for the purchase, within 14 days from the date of receipt of the returned product or from the submission of proof that the product has been sent back, whichever comes first.

6. Damaged or Incorrectly Delivered Products

If you receive a damaged, defective, or incorrectly delivered product, please contact us immediately upon receipt of the shipment. After investigating the case, we will arrange for a product replacement or a full refund, at no additional cost to you.

7. Product Exchange

If you wish to exchange for another product or a different variant, please contact us through our Contact page. If the product is available, we will help you arrange the exchange according to our procedures.